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How do I set up my email client for POP access?
Using a POP client (Outlook, Outlook Express, Eudora, Netscape Messenger, etc.) is available only with the Premium Service. To set up your client to work with Mailshell, you will need to create a new POP account in your client using "pop.mailshell.com" as your incoming mail server, "smtp.mailshell.com" as your outgoing mail server (or, if you prefer, your ISP's SMTP server), your Mailshell sign-in name as your account name, and your Mailshell account password as your password.
If your client asks for an email address, you can enter any of your Mailshell addresses or any outside address. (This address is used as the reply-to address when you send messages using your client. It will not affect which messages you can download from Mailshell.)
For step-by-step instructions for four commonly used clients, click the appropriate tutorial:
From within your POP client, you can use remote compose to send messages from your Mailshell addresses just as you would from a forwarding address; if you want to reply to messages and have them come from the appropriate Mailshell address, we recommend you turn on Email Address Redirection. You will still need to sign in to Mailshell if you want to change your Spam Catcher settings, create or delete disposable addresses, or make other changes to your account.
Please note: If you choose POP access, you can only download messages from your Inbox folder; messages that are delivered to other folders or forwarded to another email address cannot be retrieved. (This includes your Junk folder, so if you are delivering caught spam there, be sure to sign in to your Mailshell account and check that folder regularly to ensure you aren't missing any messages you want.)
How do I set up my email client for IMAP access?
Using an IMAP client (Outlook, Outlook Express, Eudora, Netscape Messenger, etc.) is available only with the Premium Service. To set up your client to work with Mailshell, you will need to create a new IMAP account in your client using "imap.mailshell.com" as your incoming mail server, "smtp.mailshell.com" as your outgoing mail server (or, if you prefer, your ISP's SMTP server), your Mailshell sign-in name as your account name, and your Mailshell account password as your password.
If your client asks for an email address, you can enter any of your Mailshell addresses or any outside address. (This address is used as the reply-to address when you send messages using your client. It will not affect which messages you can download from Mailshell.)
For step-by-step instructions for four commonly used clients, click the appropriate tutorial:
From within your IMAP client, you can use remote compose to send messages from your Mailshell addresses just as you would from a forwarding address; if you want to reply to messages and have them come from the appropriate Mailshell address, we recommend you turn on Email Address Redirection. You will still need to sign in to Mailshell if you want to change your Spam Catcher settings, create or delete disposable addresses, or make other changes to your account.
Please note: If you are an older user, you may have folders using characters that are not supported by IMAP. Mailshell will encode these characters when they are viewed with your IMAP client: for example, the "." (period character) will be translated to "=2E" in the IMAP folder, so a folder named "CNET.com Shopper Newsletter" on the Mailshell website will be shown as "CNET=2Ecom Shopper Newsletter" when viewed with an IMAP client.
How can I send messages from an email client using my Mailshell addresses?
Mailshell provides a useful way for you to send email from your Mailshell addresses using an outside email account or desktop client; this feature is called "remote compose." To learn how to use this feature, click here.
If you want to restrict which outside addresses can send messages using remote compose (e.g., to prevent anyone else from sending messages using your Mailshell addresses), you can turn on the Restrict Addresses for Remote Compose feature.
If you want the email addresses in forwarded messages to automatically use remote compose format (e.g., so you could reply to a message received at a forwarding address and have it appear to come from the appropriate Mailshell address), you can turn on the Email Address Redirection feature.
Please note: While using this feature to send messages will protect your email address from being displayed in the "From" field, it will not be protected if you include it in the body of your email. The best policy is not to include your real email address within the message body and be aware of whether you have any automatic signatures or features that include the address.
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