Help Guide 1. Frequently Asked Questions 2. How do I·? 3. Premium Service 4. Getting Started 5. Spam Filtering 6. Check Mail 7. Options 8. Troubleshooting    - Joining Mailshell    - Signing In    - Spam Filtering    - Checking Mail    - Composing Messages    - Other 9. Contact Us 10. What's New? 11. System Status

Troubleshooting Joining Mailshell Why don't the links work in my welcome letter? Signing In I'm having trouble signing in. What should I do? What should I do if I forgot my password? What should I do if I forgot my username? Spam Filtering Why am I getting spam at Mailshell? You said I wouldn't get any! What should I do if I start getting spam? I set up an existing email account to be cleaned, but it's not working. How come? Why are legitimate messages being filtered as junk? The window that explains the Spam Catcher settings isn't working. Why not? Checking Mail I have my addresses set to forward. Why are some messages I receive being saved in my Inbox? I tried renaming a folder on the Folders page, but nothing happens. What's going on? Why was a message in my Trash folder deleted by the system? I'm using Outlook Express with IMAP access and messages keep going back to "unread" status. What's going on? Composing Messages Why are some tracked messages shown as not opened even though they have been? Other I tried using the "Check All" checkboxes, but nothing happens. What's going on? I've run out of storage space. How do I get more? What should I do if the site appears to be down? If the system is down, will I still get my email? Can I make suggestions to improve Mailshell? What if I have a question that isn't answered here?